CTCHIT THWAY
Open to graduate & entry-level opportunities

Computer Science Graduate · Perth / WA

CHIT THWAYSupport-minded.
Curious by default.

Computer Science Graduate | Application Support | Technical Support | QA & Web Support

I investigate how systems work, turn unclear problems into practical next steps, and care about making technology easier for people to use.

View my work Contact me
Based inPerth, Western Australia
31.9523° S
Portrait of CHIT THWAY

Focus / 01Application & product support

115.8613° E
/01

About me

Where technical thinking meets the user’s reality.

I am a Computer Science graduate in Perth with a particular interest in the work that happens between software, systems and the people who rely on them. I enjoy tracing problems to their source, testing assumptions, documenting what I find and helping others move forward with confidence.

My experience spans support-focused tooling, QA and exploratory testing, web development, service-management workflows and creative software projects. That variety has taught me to learn unfamiliar systems quickly, communicate with both technical and non-technical people, and keep the user’s perspective visible while solving a problem.

I am looking to grow into advanced Application Support, Product Support or a related technical-support role where curiosity, calm troubleshooting and thoughtful communication all matter.

/02

Selected work

Built to understand, test and improve systems.

Support engineering leads the collection, followed by service management, collaborative software, creative prototyping and real client web work.

PROJECT / 01Active · Public repository

Support engineering

Windows Support Diagnostic Toolkit

A safe diagnostic workflow that gathers Windows system information, validates structured reports and presents system health in a clear Python dashboard.

My contribution

Built a read-only PowerShell collector, a JSON report contract and validation flow, test fixtures for healthy and failure states, and a dashboard designed to make investigation easier. The work also included correcting memory-value overflow and tightening privacy, safety and validation behaviour.

What this demonstrates

Demonstrates methodical troubleshooting, defensive engineering, test design and the ability to present technical evidence clearly without creating additional risk for a user.

  • Read-only collection by design
  • Healthy, malformed, partial and problem fixtures
  • Privacy and failure hardening
  • PowerShell
  • Python
  • JSON
  • Schema validation
  • Safety testing
View repository
PROJECT / 02Completed · Public repository

IT service management

Jira Service Management Simulation

A practical service-desk environment designed around the way employees request access, hardware, software and onboarding support.

My contribution

Designed the customer portal, request types, custom fields and approval paths, then explored SLA thinking and automation for consistent handling of common requests.

What this demonstrates

Shows an understanding of support queues, user-friendly intake, approvals, repeatable processes and the operational thinking behind effective service delivery.

  • New-employee onboarding request
  • Access, hardware and software pathways
  • Approval-aware workflows
  • Jira Service Management
  • Workflows
  • SLAs
  • Automation
View repository
PROJECT / 03Collaborative · Private repository

Collaborative software project

Quick-Fire Questions

A multiplayer Roblox experience built around rapid question rounds, time pressure and unique-answer validation.

My contribution

Contributed to timer-based rounds, client/server behaviour, interface work and validation logic within a branch-based team workflow. The project was tested with two clients to check multiplayer behaviour.

What this demonstrates

Demonstrates collaborative development, shared source control, test-minded multiplayer work and the care needed when behaviour crosses client and server boundaries.

  • Unique-answer validation
  • Two-client behaviour testing
  • Branch-based collaboration
  • Roblox Studio
  • Lua
  • Rojo
  • GitHub
PROJECT / 04In Development · Private repository

Full-stack web application

Job Application Tracker

A milestone-based ASP.NET Core MVC application for organising job opportunities and building a more deliberate application workflow.

My contribution

Built the .NET 10 and ASP.NET Core MVC foundation with responsive views, automated tests and GitHub Actions quality checks. Documented requirements and security boundaries, with authentication, PostgreSQL storage and deployment planned as later milestones.

What this demonstrates

Shows structured delivery, honest scoping of work in progress, security-aware planning and the discipline to establish automated quality checks early in a project.

  • Responsive application views
  • Automated test foundation
  • Documented security boundaries
  • .NET 10
  • ASP.NET Core MVC
  • C#
  • GitHub Actions
PROJECT / 05Internship work

Real client environments

Selected Internship Web & QA Work

Selected web-development and quality-assurance work completed as part of a team at Concise Digital across education, events, cleaning services and e-commerce clients.

My contribution

Contributed to Newington College pages, the Early Music Collective About page and event-card system, and MCO Cleaning WordPress content, carousel and booking-form functionality. Also tested Accessory Archive and documented issues for follow-up.

What this demonstrates

Demonstrates care with client requirements, CMS work, quality checking, issue documentation and delivering changes within existing websites rather than greenfield code alone.

  • Client website implementation
  • CMS and booking-form work
  • Documented QA findings
  • WordPress
  • HTML
  • CSS
  • JavaScript
  • Manual QA

Detailed case studies, demonstrations and verified project links are planned for Version 2.

/03

Experience

Technical care, process discipline and customer perspective.

01

Concise Digital

Web Development and Quality Assurance Intern

April 2026 – June 2026

Contributed to client website pages, reusable content components, WordPress functionality and QA testing. Worked within established sites and communicated findings so issues could be understood and actioned.

  • Client delivery
  • Quality checking
  • Issue documentation
02

4LifeSkills

Training and Learning Design Intern

November 2025 – December 2025

Worked with organisational policies and procedures, building experience in structured documentation, careful review and working within defined requirements.

  • Documentation
  • Process awareness
  • Attention to detail
03

Crown Events and Conferences

Banquets and Events Waitperson

January 2023 – Present

Developed a grounded understanding of customer impact by communicating with guests and colleagues, following service procedures and handling competing priorities in live event environments.

  • Customer service
  • Team communication
  • Prioritisation
/04

Capabilities

A practical toolkit for support, quality and delivery.

01

Support & QA

Finding, reproducing and explaining issues clearly.

  • Troubleshooting
  • Manual & exploratory testing
  • Bug reproduction & reporting
  • Test cases
  • Regression testing
  • JSON & schema validation
02

Programming

Building tools and understanding application behaviour.

  • PowerShell
  • Python
  • Java
  • SQL
  • JavaScript
  • C#
  • .NET 10
  • ASP.NET Core MVC
  • Luau
03

Web & CMS

Working effectively in both custom and managed websites.

  • HTML
  • CSS
  • WordPress
  • Responsive web development
04

Tools & platforms

Moving confidently between development and support systems.

  • Git & GitHub
  • GitHub Actions
  • Jira Service Management
  • Roblox Studio
  • Rojo
  • Microsoft 365
05

Collaboration

Keeping people, context and practical outcomes connected.

  • Technical documentation
  • Customer service
  • Clear communication
  • Team workflows
/05

Education

Computer science, applied beyond the classroom.

COMPLETIONJuly 2026

The University of Western Australia

Bachelor of Science (Computer Science)

March 2022 – July 2026

A broad computing foundation supported by hands-on work across software development, web systems, testing and collaborative technical projects.

Start a conversation

Looking for someone who enjoys getting to the bottom of things?

I’m interested in graduate and entry-level opportunities across application support, product support, technical support, QA and web support in Perth.

Emailchitthway67@gmail.comLinkedInConnect on LinkedInGitHubView GitHub profile